Sales and customer advice.
You help us create genuine encounters, closeness and trust. And ensure satisfied customers. Do you want to put a smile on people’s faces?
Make a difference with us.
As part of the team, you are close to people, whether in person or digitally: we listen to our customers, address their needs and concerns and solve problems quickly and efficiently. This makes their everyday lives easier.
How you make a difference.
You are the face of Swiss Post. You are in direct contact with our customers, work in a solution-oriented manner and have a great deal of empathy. This is how you make a tangible connection with people.
You help us make people happy.
You recognize our customers’ needs, help them and create positive experiences – with modern tools and respectful collaboration.
You are the visible face of Swiss Post.
You make us visible: thanks to you, Swiss Post is perceived as a friendly, approachable and reliable company that our customers can rely on.
You help us shape the future.
You make our customers’ everyday lives easier with modern technologies. You connect Switzerland – both now and in the future.
I approach my customers with empathy, up-to-date knowledge and a flair for advice with added value. I appreciate every new and exciting customer contact and make sure I identify needs and inspire customers day in, day out.
Local presence throughout Switzerland.
Thanks to our more than 5,000 access points, such as branches, terminals and our home service, we are there for Switzerland around the clock. Your work brings proximity and service to every region.
Hot wire.
At the Contact Center, we receive 130,000 calls and 45,000 chat messages every month. You ensure that customers receive quick, professional and friendly answers.
Relevant for SMEs.
99.7% of Swiss companies are SMEs. We support small and medium-sized enterprises, which constitute the backbone of the Swiss economy, with suitable and simple solutions. Your work ensures that Swiss Post will remain the preferred partner for SMEs in the future.
Modern service centers.
We move with the times: we now offer video consultations in around 20 branches. This helps you to connect people and create proximity, even over long distances.
Your journey at Swiss Post.
During your apprenticeship, internship or trainee programme, you’ll get to know how we advise customer in our branches and in the Contact Center. You are also welcome to join us as a career changer – we will guide you step by step through your transition to customer advice.
You’ve got mail.
Our job mail will tell you when suitable positions are available for you.